How can we help with TWAZ?

Frequently asked

How do I record a transaction? Three ways: type it manually in the app, paste the bank message's text and TWAZ reads the amount, merchant and date from it, or turn on an Apple Shortcuts automation once to record your bank's messages automatically — search Shortcuts for the "Add a transaction from a bank message" action.

Why doesn't TWAZ read my messages directly? It cannot, and doesn't try to. You build and control the automation yourself in Apple's Shortcuts app, and it is what hands the matching message's text to TWAZ — TWAZ never reaches into your Messages inbox.

The widget isn't updating? It updates automatically after each new transaction. Try opening the app once if it hasn't moved.

A foreign-currency transaction shows as pending? That's expected — it stays pending, and out of today's number, until your bank's settled amount arrives or you confirm it yourself.

Your data: deleting, backing up, and moving to a new iPhone

TWAZ keeps your personal finance data on your iPhone, encrypted. TWAZ itself needs no account or sign-in, and TWAZ holds no copy of your financial data. Everything about that data is in your hands, inside the app and on your iPhone. Qatta, the shared-expenses service, is the exception: it uses a Sign in with Apple account, keeps what you share with your groups on TWAZ's servers, and you can delete that account inside the app — see the Privacy Policy.

Deleting your data from this iPhone

• You can delete any single transaction inside the app.
• This version has no single button that deletes everything from inside the app. Deleting the TWAZ app from your iPhone deletes the TWAZ data stored on it.
• TWAZ data is not part of your iPhone's general backups (an iCloud or computer backup of the device), so it does not come back from them.
• If you turned on iCloud Backup, delete the backup first, using the steps below — deleting the app does not delete the copy saved in iCloud.

iCloud Backup (optional)

• Off by default. Turn it on in Account › Privacy and security › iCloud Backup.
• It saves an encrypted copy of your in-app financial records and settings in your own iCloud. It needs an iCloud account on the device, with iCloud Keychain turned on.
• "Turn off backup" only stops future backups; the copy already saved in iCloud stays where it is.
• "Delete backup from iCloud" permanently removes the saved copy, and deletes nothing on your iPhone.
• If backup is still on after you delete, TWAZ saves a new copy the next time it backs up. To delete the backup and keep it gone: tap "Delete backup from iCloud", then "Turn off backup" on the same screen, before leaving the app.

Moving to a new iPhone, or reinstalling

• Your data moves only if iCloud Backup was on beforehand. Without it there is no way to move it: it is not in your iPhone's backups, and TWAZ does not have it.
• On the new iPhone, sign in with the same Apple Account, make sure iCloud and iCloud Keychain are on, then install TWAZ.
• The first time you open it, if TWAZ finds a saved backup it offers "Restore my data" or "Start fresh", and restores nothing until you choose.
• You can also restore later from Account › Privacy and security › iCloud Backup › Restore a backup. Restoring replaces the data on this iPhone with the saved backup, and cannot be undone.
• Your Shortcuts automation for bank messages is not part of the TWAZ backup; check it exists on the new iPhone, or set it up again.

What TWAZ support can and cannot do

Because TWAZ keeps no copy of your financial data and cannot reach your iCloud backup, support cannot see, recover or delete your financial data for you. Deleting and restoring are in your hands, using the steps above — and we're happy to walk you through them.

We receive only what you email us, or what you send with Support request inside the app. How long support messages are kept is set out in the Privacy Policy.

Do not send

Do not send raw bank messages, card or account credentials, passwords, OTPs, secrets, or sensitive financial screenshots.

Privacy

For privacy requests, email a@twaz.org and review the Privacy Policy. We will review your request and respond as soon as practical, without promising a fixed response time.